This Privacy Policy applies to DIY Home Services LLC (dba DeeIY.com) ("DeeIY," "we," "our," or "us"). We are a California company located at 111 Main St., Novato, CA. This policy describes the types of information we collect, how we use it, and your rights regarding your personal information, specifically under California law.
1. Scope of This Policy
This policy covers information collected through:
- Our website (DeeIY.com), mobile applications, and API applications.
- Direct interactions with our home service consultants and customer support.
- Offline interactions and information obtained from third-party partners.
2. Categories of Information We Collect
In the preceding 12 months, DeeIY has collected (and may continue to collect) the following categories of personal information:
- Identifiers: Real name, alias, postal address, email address, IP address, and account login credentials.
- Customer Records: Telephone number, signature, and payment information.
- Commercial Information: Records of home services purchased, obtained, or considered.
- Internet/Network Activity: Browsing history, search history, and interactions with our website.
- Geolocation Data: Physical location used to coordinate service providers.
- Inferences: Profiles reflecting your home maintenance preferences.
- Sensitive Personal Information: Precise geolocation and account login credentials.
3. Sources of Information
We collect information Directly from You (forms and account creation), Automatically (cookies and tracking), and from Third Parties (public records and service partners).
4. How We Use Your Information
We use your personal information for: Service Fulfillment (quotes/scheduling), Communication, Personalization of recommendations, Security/Fraud detection, and Website Improvement.
5. Sharing and Disclosure of Information
We may share your information with Service Providers (contractors/inspectors), Affiliates, Legal Authorities (when required), and Marketing Partners (for relevant third-party home products).
6. California Consumer Privacy Rights (CCPA/CPRA)
As a California resident, you have the following rights:
- Right to Know/Access: Request categories and specific pieces of info collected.
- Right to Delete: Request deletion of personal info, subject to exceptions.
- Right to Correct: Request correction of inaccurate info.
- Right to Opt-Out: Opt-out of the "sale" or "sharing" of your info.
- Right to Limit Use: Limit the use of sensitive PI.
7. Cookies and Online Tracking
You may block cookies via your browser. Note that our services do not currently respond to "Do Not Track" signals. We use tools like Google Analytics to improve user experience.
8. Security and Retention
We implement reasonable security measures and retain your personal information only as long as necessary to provide services or comply with legal obligations.
9. Contact Information
If you have questions or wish to exercise your rights, contact us at:
DIY Home Services LLC (dba DeeIY.com)
111 Main St. Novato, CA
Email: support@deeiy.com